Refund policy for paid subscriptions
We're so convinced you'll absolutely love our easy to use service, that we're willing to offer a risk-free 7-day money back guarantee. If at any time within 7 days of purchasing a paid subscription you are unhappy, then simply let us know and we'll refund your purchase in full. To request a refund, simply contact us with your purchase details within seven days of the payment. If possible, tell us why you're requesting a refund - we take customer feedback very seriously and use it to constantly improve our products and services. We do encourage everyone to sign up for our completely free basic plan first to test out the service and ensure it fits your needs.
Refund policy for takedown services
Most of the time our experienced team of professionals can have your content removed from the infringing website before your lawyer could even get started. Our fee is a fraction of the cost of a lawyer to take the stolen content down. You will be able to provide multiple infringing URLs for your work or any intellectual property when you submit a takedown request. If we're unable to get the infringing content down from at least half of the provided URLs, we will issue you a full refund. You will be able to monitor and track the progress of your case from the moment you submit it, as well as communicate with us along the way through our secure internal messaging system.
If you have any questions at all about the refund policy or our services, feel free to get in touch with us and we will be happy to assist you.